UNDER BC PHASE2 OUR PHYSICAL LOCATION WILL REMAIN CLOSED UNTIL AUGUST - JUNE - JULY CLASSES & SUMMER CAMPS WILL BE AVAILABLE ONLINE - AUGUST CAMPS MAY BE IN THE SCHOOL IN LOWER CONTROLLED NUMBERS - WE ARE TAKING SOME EXTRA TIME TO PLAN OUR RE-OPENING. THANK YOU TO EVERYBODY FOR YOUR SUPPORT AND PATIENCE - WE WANT TO GET THIS AS ORGANISED AS WE CAN.
** LATEST UPDATES - this will be changed and updated often ** Reduction Plan Covid19
FROM MAY 25TH WE WILL BE ADDING SUMMER SCHEDULES & CAMPS ALL OF THIS WEEK - ONLINE REGISTRATIONS WILL BE UP SOON!
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    COLOURSTRINGS CONSERVATORY OF MUSIC BOOKING POLICY FOR 129 EAST 8TH AVE

    REGISTRATIONS / PAYMENTS / CLASS SWITCHES

    Please be absolutely sure that the day & time works with your schedule, as the classes sell out very quickly & no refunds are given.

    Please do not book a class if you are waiting to hear from a day care or another program. Only register if you are going to be attending, as we hold your place, you will be charged in full. Payment must be received to guarantee attendance.

    Once you have filled in the registration form and have agreed to the booking policy terms and conditions, and completed payment, your space is confirmed & your account will be billed. Your receipt will appear on the screen as soon as you check out, and a copy emailed to you. (check your junk mail please).

    Once you are registered there is a $10 admin fee for class changes.
    Fill in the CLASS SWITCH FORM in the Music & Movement section of the website to request a switch, this is not guaranteed due to availability, and we cannot refund if this is not possible to switch. See cancellation and withdrawal from the program.

    RETURNING STUDENTS PRIORITY REGISTRATION

    If you have enrolled in the previous Colourstrings session, (WINTER, SPRING, FALL) you will get priority for the next immediate session only.
    Please do not register as priority unless you are continuing from the previous session, you will be charged a $25 processing fee, and have to re-register at the correct time.

    Summer sessions: are open to ALL new registrations and are optional for returning students. We run a shorter 6 week program, this does not give you priority for the Fall Session - see above.

    New Students, please wait until priority registration has finished to register as a new student for Music & Movement.

    CANCELLATION POLICY AND WITHDRAWAL FROM THE PROGRAM.
    WE ARE HOLDING REGISTRATIONS AND WILL GO ONLINE - WILL LOOK AT CREDITS - PLEASE BE PATIENT 

    An admin fee of $50 will be applied for all cancellations and special requests to the administrator. No Refunds. Not being able to switch class once the program has started does not allow for a refund.

    BEFORE SESSION STARTS - You can only cancel a session 72 hours prior to the ‘first class’ of the session start date, A $50 ADMIN FEE WILL BE CHARGED. Please submit in writing.

    Once the session has begun you cannot cancel your registration, as we have held your place. You can choose to withdraw, see below.

    Should the school require ‘to cancel’ any course, due to low enrolment or circumstances out-with our control, all students will be notified in advance, and full refunds will be issued.

    SICK DAYS, VACATION, MISSED CLASSES - there are no refunds or make up classes given for missed classes, for example : due to work schedules, traffic, bad weather conditions, vacation time or sick days This also applies to major events out-with our control, Weather Conditions, health issues, natural disasters, and announcements from the Health Ministry or Governments . Non-registered children can not take the class in the place of a student.

    If you are on an extended leave, we will only consider pro-rating classes if you are missing more than half of the session. Please request in writing.

    If the teacher is sick or bad weather (snow day) - we will try to accommodate, stand- in teachers, transfers to other classes, only if the schedule and availability allows the transfer. However we cannot guarantee any transfers due to limited spaces. We will do our best to offer a make up class, but it's not guaranteed. No refunds will be given for classes missed due to bad weather conditions. We are normally open on snow days unless extreme school closures have occurred.

    WITHDRAWAL OF STUDENT - A 14 day written request is required to withdraw a student from our program, no refunds or credits are given for the withdrawal of a student. Please no texts or voicemails.

    We understand that extraordinary or medical circumstances do occur, please submit in writing & medical documentation for consideration of a credit. If you withdraw from the program you will not have priority for the following session. If a credit note is given, it must be used within 1 year of issue & will not be transferred to another family or a refund.

    DISCOUNTS: Receive $15 off when you register two siblings from the same family in the music and movement program at the east 8th location only. Instrumental lessons do not apply, type in ‘SIBLING’ in the discount box at the checkout page. Check website and social media for any other promotions.

    GENERAL INFORMATION


    Classes are grouped by age & musical levels:
    Your child should be the age of the class you are registering for at the start of the academic year (September). Example: if your child turned 3 in September, register for the 3-4 year old class as our classes take into account entire development of each child (musical, physical, intellectual, social, emotional).

    You will have to complete 3 sessions for the age and music level you are registered in, unless the teacher has specified that you are able to progress.

    Non-enrolled siblings and family: Due to limited class sizes, classes can only accommodate non-enrolled siblings when the sibling is under 10 months and contented in a car seat or old enough to read in the corner. This is your special time to spend with your toddler. Please let us know if you are planning to bring a younger sibling when registering so that we can keep track of numbers. Please be respectful to other students and limit the number of family members in the classroom area.

    Release of Liability: As the legal parent or guardian, I release Colourstrings Conservatory of Music, its owners, operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the parent or guardian, while in or upon the premises or any premises under the control and supervision of Colourstrings Conservatory teachers, owners and operators.

    Medical Emergency: I hereby allow any Colourstrings representative to seek and/or administer medical aid, with no liability & under the Good Samaritan act of Canada, in the event of a medical emergency, also that I have declared all learning, medical and all other information about the health of the student upon registration.

    Student Media Release: We will ask for permission for the representatives of Colourstrings Conservatory of Music to use my child’s, image, student work, and performance to be photographed, filmed, audio- taped or videotaped for the purpose of being published and/or broadcast on-line, on television or radio, or for educational training purposes. Forms will be made available at the time.

    Agreement: I have read & understand the above sections of the Booking Policy & Media release and have filled in the registration form with the correct information. These policies are adopted when attending the school, or as a visitor, see also our Code Of Conduct.

    If you have any questions regarding this policy, please email the Admin below:

    Thank you From Colourstrings Conservatory of Music. admin@colourstringsvan.com